Privacy Policy

Last updated: 18 April 2026

1. Who We Are

Hounslow Surveyors is a professional surveying practice based in the London Borough of Hounslow, Greater London. Our website is hounslowsurveyors.com. For the purposes of UK data protection law (including the UK GDPR and the Data Protection Act 2018), Hounslow Surveyors is the data controller for the personal data we collect through this website.

2. What Personal Data We Collect

We may collect the following types of personal data when you interact with our website or contact us:

• Name and contact details (email address, address)
• Property details you share when requesting a survey quote
• Communication history (messages you send us)
• Website usage data (pages visited, time on site — via analytics cookies, if consented)
• HubSpot form data — handled by HubSpot, Inc. in accordance with their privacy policy

3. How We Use Your Personal Data

We use your personal data to:

• Respond to your enquiries and provide survey quotes
• Deliver surveying services you have requested
• Send you relevant updates about our services (with your consent)
• Comply with our legal and professional obligations
• Improve our website and services

Our lawful basis for processing is primarily legitimate interests (responding to business enquiries) and contract performance (providing services you have requested).

4. How We Share Your Data

We do not sell your personal data to third parties. We may share your data with:

• HubSpot, Inc. — our CRM and forms provider. HubSpot processes form submissions on our behalf as a data processor. See HubSpot's Privacy Policy.
• Professional advisers if legally required
• Regulatory bodies as required by law

5. Data Retention

We retain personal data for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or professional obligations. Enquiry data is typically retained for 3 years; survey files are retained for 6 years from the date of survey.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request erasure of your data (in certain circumstances)
• Object to processing of your data
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise your rights, please contact us via our contact form.

7. Cookies

This website uses cookies to improve your experience. These include functional cookies (essential for the website to work), analytics cookies (helping us understand how users interact with the site, with your consent) and third-party cookies from HubSpot. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page shows when the policy was most recently revised. Continued use of the website after any change constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please use our contact form.